Shipping policy
Shipping Policy
At Elora Fit, we want to ensure that your shopping experience is smooth and enjoyable. Below are the details of our shipping policy to help you understand how and when your order will arrive.
Processing Time
- All orders are typically processed within 1-3 business days.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Rates
We offer several shipping options to suit your needs:
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Standard Shipping:
- Delivery within 5-7 business days.
- Price: Based on location.
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Express Shipping:
- Delivery within 2-3 business days.
- Price: Based on location.
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International Shipping:
- Delivery times vary depending on the destination.
- Price: Based on location and weight.
Free Shipping
- Enjoy free standard shipping on all orders over $40 AUD within Australia.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track the status of your shipment online to know exactly when it will arrive.
Shipping Restrictions
- We currently only ship to Australia and select international locations.
- If you live outside our service area, please contact us, and we'll try to make arrangements.
Lost or Damaged Packages
- We take every measure to ensure your order arrives safely. However, in the rare case that your package is lost or damaged in transit, please contact us immediately at support@elorafit.com. We will work with you to resolve the issue.
Customs and Duties (For International Orders)
- International orders may be subject to customs duties and taxes, which are determined by the destination country. Elora Fit is not responsible for any additional fees that may arise during customs processing.
Contact Us
If you have any questions about your order or shipping, please reach out to us at support@elorafit.com. We’re happy to help!